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Looking For Answers? You’ll Find Them Here.
Have questions about our products, shipping, or returns? Browse our FAQ for quick, clear answers and helpful tips to ensure a seamless shopping experience.
What is TekPiks?
TekPiks is a UAE and India based online store that curates a selection of innovative tech solutions. We specialize in high-quality gadgets and smart home devices that combine functionality with modern design, making everyday life more connected and efficient.
How do I place an order?
Ordering from TekPiks is simple. Browse our product catalog, add your chosen items to the cart, and follow the step-by-step checkout process. Our secure system ensures your information remains safe throughout your shopping experience.
What payment methods are accepted?
We accept a variety of payment options, including major credit cards, debit cards, PayPal, and Razorpay, ensuring a seamless and secure checkout experience for every customer.
How long does shipping take?
Orders are processed within 4 business days. Shipping times depend on the supplier and your location—while standard delivery typically takes 5–14 days, in some cases it may take up to 30+ days. Rest assured, we work diligently to deliver your products as quickly as possible.
What is your return policy?
If you’re not completely satisfied, you can request a return within 5 days of receiving your order, provided the product is unused and in its original packaging. Please note that some products are not eligible for return or refund; this will be clearly indicated in the product description. For detailed instructions, please refer to our Return & Refund Policy.
How can I track my order?
Once your order has shipped, you will receive a tracking number via email. You can use this number on our website or the carrier’s portal to monitor your shipment’s progress.
Are your products authentic?
Absolutely. We source all items from reputable suppliers to ensure that every product meets our high standards for quality and authenticity. If you have any concerns, our customer support is here to help.
Do you ship internationally?
Yes, TekPiks offers global shipping. Please note that international orders may be subject to customs duties, taxes, or other fees, which are the responsibility of the customer.
How do I contact customer support?
Our dedicated support team is ready to assist you. Reach out to us via email at support@tekpiks.com or through our Contact Us page, and we’ll be happy to help with any questions or issues.